Help Center
Answers for common setup, statement, inventory, and login questions.
A practical starting point for store owners and teams learning how vendor management works in ShopLink HQ.
FAQ
How-to and troubleshooting
Getting started
Start by adding your store details, vendor list, rent and commission settings, and the inventory you want to track. From there, sales and monthly statements can be connected to each vendor.
How vendors log in
Vendors can use the vendor portal to view their own inventory, sales, and statement information after your store gives them access.
How to add a vendor
Add each vendor with their business name, contact information, booth or space details, rent amount, and commission settings.
How to add inventory
Inventory can be added by product name, vendor, category, price, quantity, description, and SKU or barcode details.
How barcode/SKU creation works
The platform can help create consistent SKU or barcode values so products are easier to label, search, and connect to sales.
How monthly statements are calculated
Statements combine vendor sales for the selected period, then subtract configured rent, commissions, and other deductions to show the payout total.
How rent deductions work
Rent can be stored on the vendor profile and applied during statement generation so booth or space fees are handled consistently.
How commission deductions work
Commission rates can be set for vendors and deducted from eligible sales when monthly statements are prepared.
How Square integration works
Square integration is designed to bring sales data into the vendor management workflow so sales can be matched to vendors and items.
Troubleshooting login issues
Confirm the email address is correct, the account has been invited, and the vendor is using the right portal link. If needed, resend the invite or reset the login.
Troubleshooting missing sales
Check the selected report dates, Square sync status, item SKU, and vendor assignment. Sales usually need a matching item or vendor connection to appear correctly.
Troubleshooting inventory not showing correctly
Review the inventory status, vendor filter, quantity, category, and search terms. Hidden or inactive products may not appear in the main inventory view.
Ready when your store is
Try the software or get help choosing the right setup.
Explore the live demo on your own, then get started with an onboarding conversation when you are ready.